How do I sign up?
Click register / sign in and sign up using your email, or link directly to your Facebook or Google+ account.
I forgot my password. How do I reset it?
On the register / login page, there is a link below the login form that reads "Forgot Password". Simply click the link, input the email or username associated to your account, and submit.

If you are still having troubles, feel free to reach out to us at hello@ybuy.ca.
What is an invoice ID?
An invoice ID is a number generated for your reference after every successful checkout. A particular invoice ID may include multiple items that you have bought from multiple sellers in a single checkout.
What is an order ID?
For every successful checkout with an invoice ID, all the items that belong to a particular lender will be consolidated to a single order ID. Therefore, if you bought multiple items from a few lenders in a single checkout, you should receive a few order IDs.
What are Delivery options?
Delivery options are a list of lender defined delivery methods that you can receive the item by. Some of the delivery options will have added cost.
What are Pick-up options?
Pick-up options is a list of lender defined locations that you can pick-up your item from. These options will not have added cost.
What are the different order statuses and what do they meant?
There are different order statuses for different delivery types. 

For pick up, the order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-up – after the lender has prepared the equipment, they can change the item’s order status to “Ready for pick-up”. The marketplace will automatically send an email to inform you to pick-up the equipment at the selected pick-up location.
3. Completed – once you have picked-up the equipment, the lender will set the item’s order status to “Completed”.
4. Refunded – the lender will set the item’s order status to “Refunded” when they have made a refund to you.

For delivery, the order statuses are:
1. Paid – after you have successfully make a payment, the marketplace will automatically create an invoice ID and order ID and tag each equipment rental request status as paid.
2. Delivered – after the lender has delivered the equipment, they will set the item’s order status to “Delivered”. The marketplace will automatically send an email to inform you that the equipment is on its way.
3. Refunded– the lender will set the item’s order status to “Refunded” when they have made a refund to the buyer.
Will I be charged any fees for my rental request?
Renters, for the time being, will not be charged any fees by YBuy. We are waiving our service fee as a promotion to renters for the first 6 months of operations! Take advantage while you can.


How do I check my order statuses?
Simply hover the cursor over your profile to activate the drop down bar and click on “Rentals”. This opens up your Rental History page where you can access details of orders that you have placed, including invoice ID, timestamp, item, qty, delivery method and order status.
How do I make a credit/debit card payment?
Click the shopping cart on the top menu bar. After booking dates for your rental, fill in your details in your profile. If you are using an account, these details should already be pre-populated for you. Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to YBuy’s site.
Are the credit/debit card payments safe?
YBuy does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
How do I know that my online payment is secure?
YBuy uses Secure Socket Layer (SSL) technology which ensures that all connections on YBuy’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. YBuy also do not store any credit card details and payments are processed through Stripe. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
Can I cancel my rental and get a refund?
Please contact the lender directly with hello@ybuy.ca included on communications if you need to have your order cancelled. It is up to the lender's discretion whether they will allow a cancellation and provide a full refund excluding any transaction fees that have already been incurred. 

In addition, if the transaction is refunded by the lender, YBuy will also refund the fee that is collected for facilitating the transaction. In rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy. All rentals made on YBuy are considered to be final and binding. Thus we generally do not accept any order cancellations once the order has been paid. 
My rental is not what was advertised, what am I supposed to do?
If your rental is not what you had initially thought, you need to make a report to the lender and YBuy by contacting us directly (hello@ybuy.ca). We have an intensive on boarding process for all lenders and equipment listed on YBuy, so this issue should very rarely occur.

You should always communicate through the YBuy platform so that you will be protected by our Terms of Service.
The equipment condition has significant discrepancies from what was stated in the description and damage report. Am I able to get a refund?
If there are any significant discrepancies in the rental equipment and you are unsatisfied to the point that you do not wish to continue with your rental, you should contact YBuy directly (hello@ybuy.ca). We will address your concern and reach out the lender, a solution such as offering a discount or refund will be evaluated.

As part of the mediation process, we will review the chat history, item description, photos of the item provided by both you and the lender, and any other information about the item that you and the lender have provided. You should always communicate through the platform so that you will be protected by our Terms of Service.
What is the process for damages that occur to equipment during my rental?
YBuy is partnering with a number of verified and trusted vendors across Canada. These vendors will evaluate the equipment and provide an accurate quote for the repair of damages. The amount of total damages will be deducted from your deposit amount, plus a servicing fee.

In the case of a dispute between a renter and vendor, YBuy will provide another vendor for an alternate quote, or you are welcome to bring your equipment to one of your choosing. We suggest you utilize our verified list of vendors as a renter with YBuy you will receive preferred rates.
How do I sign up as a lender?
Simply click on the “LIST MY EQUIPMENT” link on the top menu bar.
1. Sign up by using your email, Facebook, or Google+ account if you have not yet registered
2. Input your profile details (if a field is left blank, it will be outlined in red and you will be unable to continue)
3. Link with your payment account (this is the account where you will receive your rental income)
4. Add your delivery options and/or your preferred pick-up location
5. Click save

Congratulations, you are now a seller on YBuy and can start uploading your first listing.
How do I lend something on YBuy?
Simply click on “LIST MY EQUIPMENT” on the top menu and sign up from there! Once you have filled in all the mandatory fields, you will be able to start listing your equipment.
1. Upload the items that you want to lend. Set your price, category and choose the delivery methods/pick-up locations for this item
2. Be informed immediately when someone has purchased your item
3. Payment made by the renter, minus the transaction commission to YBuy, will be transferred to you immediately
4. Fulfill your order and update your renters on the latest status using our rental request management system
5. Get useful business insights such as your sales history, best-selling rentals and other analytics to optimize your business
How do I create a listing?
You can list an item by clicking on “LIST MY EQUIPMENT” on the top menu bar and signing up as a YBuy lender. Once you have successfully on-boarded as a Lender, click on “upload” under the “LENDER DASHBOARD” drop down box.

Provide us with all the relevant details such as the item category & sub-category, name, price, description, images, deposit amounts, existing damages, and the delivery options. Be sure to include all dates that you intend on using the equipment or it is already being rented through the 'Schedule' tab and 'Block Out Dates'. Once you are happy with your listing, click on “SAVE” and your listing will be ready to go live.

  • We require that you provide a picture of a valid drivers license and registration for your equipment prior to us allowing it on the platform. An email will be sent requesting this information. We will not allow transactions for equipment until you have been verified through our customer success team.
Why can’t I log in to my lender dashboard?
If you can’t log in to your seller dashboard, it might be because you have been temporarily blocked by YBuy. You can contact our team directly for a reason at hello@ybuy.ca.
How do I edit my listing information?
1. On your Lender Dashboard, click on the “My Listings” tab to access all your items.
2. Choose the item you want to edit, and click on the pencil icon.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click "Next" until you reach “Save” and your edits will be reflected.
Can I add a few delivery addresses, delivery options and pick-up locations?
Yes, you can definitely do so. If you add more than one delivery address during the sign up process, you have the choice of selecting your preferred address during the checkout process when you purchase an item from YBuy as a renter.
If you add more than one delivery options and/or your pick-up locations, the renter has the choice of selecting their preferred option when purchasing an item from you. You can always add more delivery options or pick-up locations by first navigating to your user settings through you profile’s drop down bar before clicking on the “Delivery methods” tab. Alternatively, you can add new options whenever you are uploading items onto YBuy.
What does the 'Available For Rent' button do?
If you are not ready to lend at this point in time, you can temporarily remove it from the marketplace using the 'Available For Rent' button. Once the button has been switched to “NO”, your item will no longer be visible and searchable on YBuy. In addition, renters will not be able to check out the non-purchasable item.
Why can’t I find the right category for my item?
You are only able to add an item under a particular category or sub-category if it has been created by the YBuy team. If you can’t find the right category for your items, feel free to add it the 'Other Equipment' category. 

If there is a major category you believe is currently missing from the website, simply drop YBuy an email, we will review your request and add in the category for you.
How do I keep track of my rentals?
Click the “Bookings” tab on the Lender Dashboard menu to access your rentals page. Here, you are able to view the total quantity and revenue earned for each item that you have rented out.
How can I keep track of the rental requests that I receive?
Click the “Bookings” tab on the Lender Dashboard menu to access your bookings page. You are able to view the relevant details for each item order that you receive, including the Order ID, Invoice ID, Timestamp, Item, and Duration purchased. Click on any payment ID to dive into greater details.
Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.
What do the different order statuses mean?
For pick up, the order statuses are:
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID would automatically be created and each item order status would be tagged as paid.
2. Ready for pick-up – after you have picked and packed, you can change the item’s order status to “Ready for pick-up”. The buyer will receive an email notification to remind him to pick-up his item at his selected pick-up location.
3. Completed – once the buyer has picked-up his item, you can set the item’s order status to “Completed”.
4. Refunded – you can set the item’s order status to “Refunded” when you have made a refund to the buyer.

For delivery, the order statuses are:
1. Paid – after the buyer has successfully make a payment, an invoice ID and order ID would be automatically created, and each item order status would be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that his item is on its way.
3. Refunded– you can set the item order status to “Refunded” when you have made a refund to the buyer.
Are there any subscription fees or listing fees on YBuy?
No fees will ever be charged by YBuy for you to list your equipment. We are looking to build a community of lenders and renters and efficiency in the rental market. Our success is tied to yours.
How do I receive my Payout/Payment?
Our payment processor will automatically credit any Payout/Payment directly to your account after every successful transaction.

The processor will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday. Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month).You can see all attempted transfers made by your payment processor to your bank account on your dashboard.
The payment processor states that a transfer has been submitted, but I have not received the money in my bank account yet. What is going on?
Our payment processors submit transfers every day, but most banks will only process the transfer on business days. This means that if money has ben sent on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day. If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform the processor about transfers that failed to go through, at which time they will e-mail you about the issue and how to fix it.
What items are prohibited on YBuy?
This policy is part of our Terms of Use. By lending through YBuy, you are agreeing to this policy and our Terms of Use.
YBuy requires all lenders and users to abide by the laws of the jurisdictions in which you are operating. Especially in lending equipment such as motorcycles or other equipment where specific licensing is required. We will assist in attaining this information from renters when a request is made, however it is ultimately at the discretion of the lender to cancel a transaction when sufficient information has not been provided.
YBuy does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.
YBuy expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with YBuy values or harmful to our members.
Why is my rental deleted/banned?
If any listing does not adhere to the product policies in our terms of use, YBuy reserves the right to delete/ban it to maintain a comfortable environment for all users and our community.
Do you offer insurance?
At this time we do not have an insurance product available. It is the responsibility of the unit owner to ensure the proper insurance is in place for a rented unit. We are working on an insurance policy, and aim to have coverage available by the end of 2019